Terms of Service

1. Acceptance of Terms

By accessing or using PayDash.ca (“the Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

PayDash is a Software-as-a-Service (SaaS) business operating system for Canadian service-based small and medium businesses. The Service includes invoicing, appointment booking, payment processing, client management, SMS/email communications, and analytics.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You must be at least 18 years of age to create an account.

4. Subscription Plans

PayDash offers Starter, Professional, and Business subscription plans. Each plan has defined limits on clients, invoices, SMS messages, and features. Plans are billed monthly or annually in Canadian Dollars (CAD). All prices are exclusive of applicable taxes.

5. Free Trial

New accounts receive a 30-day free trial of the Professional plan. No credit card is required for the trial. At the end of the trial, your account moves to the free website: your business website stays published and you can keep editing it at no charge. Online booking, deposits, service orders, invoicing, payments and SMS require a paid subscription. Your other data stays available to view.

6. Payments and Billing

Subscription payments are processed via Stripe. SMS overages beyond your plan allowance are billed at the current per-message rate (configurable by the platform). You authorize PayDash to charge your payment method for recurring subscription fees and any applicable overages.

7. Platform Fees

PayDash charges a fee on card payments processed through Stripe Connect, deducted automatically before the funds reach your account. The fee is the same on every plan: 3.3% + $0.90 per payment, or 4.3% + $0.90 when the card was issued outside Canada. It includes Stripe’s processing fees and the cost of paying out to your bank, which are not charged to you separately. This applies to payments taken online and in person on a card reader, including Interac debit. Current rates are always published on our pricing page.

8. Data Ownership

You retain ownership of all data you enter into PayDash, including client records, invoices, and bookings. PayDash acts as a data processor on your behalf. You are responsible for obtaining necessary consents from your clients for data collection and SMS communications under CASL.

9. CASL Compliance

You agree to use PayDash’s SMS features in compliance with Canada’s Anti-Spam Legislation (CASL). You must obtain express consent from clients before sending commercial electronic messages. PayDash provides tools for consent tracking but you are ultimately responsible for compliance.

10. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to access another organization’s data
• Reverse engineer or decompile the software
• Send unsolicited SMS messages through the platform
• Exceed reasonable usage patterns that degrade service for others

11. Cancellation

You may cancel your subscription at any time from your billing settings. At the end of the current billing period your account moves to the free website described in section 5: your website stays published and editable, and paid features stop. You may export your data at any time, or ask us to delete your account by emailing [email protected].

12. Limitation of Liability

PayDash is provided “as is” without warranties of any kind. PayDash is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid in the 12 months preceding the claim.

13. Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes shall be resolved in the courts of Ontario, Canada.

14. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of the Service constitutes acceptance of the updated terms.

15. Contact

For questions about these terms, contact us at: [email protected]