Appointment reminder texts that go out on their own
PayDash texts and emails your clients automatically: a confirmation when they book, a reminder at the time you choose (24 hours before by default) and a short text two hours before. Clients opt in when they book, as Canada's anti-spam law (CASL) requires, and can reply STOP at any time.
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What gets sent, and when
Booking confirmation
By email and text the moment a booking is made.
Reminder ahead
At the lead time you choose — 24 hours before by default.
Two-hour nudge
A short text two hours before, when a forgotten appointment is still savable.
CASL-compliant
Texts go only to clients who opted in, with their consent recorded and STOP handled for you.
Invoices by text
Send invoices and payment links by SMS as well as email.
One number
Texts come from a toll-free number, so replies don't land on your personal phone.
How reminders are set up
- 1
Turn reminders on
Choose how far ahead the main reminder goes out.
- 2
Clients opt in when they book
A checkbox on the booking form records their consent.
- 3
Everything else is automatic
Confirmations, reminders and the two-hour text send themselves, and each is sent once.
Texts included in every plan
Each plan includes a monthly text allowance that resets on the 1st. If you need more, buy a top-up pack at $0.05 per text, valid for 6 months. When texts run out, sending pauses — you're never billed an overage — and email reminders keep going.
| Plan | Texts per month |
|---|---|
| Starter ($19/mo) | 50 |
| Professional ($49/mo) | 200 |
| Business ($99/mo) | 500 |
| Top-up packs | 50, 100, 200, 500, 1000 texts |
Text reminder questions
Do appointment reminder texts reduce no-shows?
Yes — a reminder catches the clients who simply forgot, which is most no-shows. Pair reminders with a deposit for the clients who might skip on purpose.
Are reminder texts allowed under CASL?
Texts about a booking the client made are fine with their consent, which PayDash collects with an opt-in checkbox when they book and records on the client. Every text honours STOP.
What happens if I run out of texts?
Texts pause until your allowance resets on the 1st or you add a top-up pack at $0.05 per text. Email reminders keep sending, and you're never billed an overage.
Can I change when the reminder goes out?
Yes. Set the lead time for the main reminder; the two-hour text is separate and short.
How much does PayDash cost?
Plans start at $19 CAD a month, and every new account gets all features free for 30 days with no credit card. Every plan includes every feature; plans differ by limits such as clients, invoices and texts per month. Your business website stays free even without a plan.
Also part of PayDash
Let the reminders send themselves
Confirmations, reminders and a two-hour text, on every booking.